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Terms and Conditions That Apply to Your Account

Using bento124 — whether you're loading your wallet via DANA, OVO, or GoPay, or jumping into the lobby from Jakarta — means these Terms and Conditions apply to every action on your account.

Account eligibility depends on local lawDANA, OVO and GoPay coveredIndonesia-region access rules applyChanges notified via your registered accountSupport available for Terms queries
bento124 Terms and Conditions That Apply to Your Account
TERMS CONTACT PATHS

How to Reach Us About These Terms

Team online

Live Chat

Start a live chat session directly from your account dashboard to ask about any clause, account restriction, or wallet-related term in real time.

Email Support

Send a detailed written query to our support address for Terms disputes, account eligibility questions, or DANA, OVO, GoPay transaction discrepancies requiring review.

Account Help Centre

Navigate to the Help Centre inside your logged-in account for self-serve answers on common Terms topics, wallet rules, and account access conditions.

HOW WE HANDLE THIS

Account Security and Policy Commitments

Account Data Retention We retain your account data for as long as your account is active and for a defined period after closure, in line with applicable record-keeping obligations for e-wallet transactions.
Wallet Transaction Records Every DANA, OVO, and GoPay transaction is logged against your account ID. You can request a statement of your transaction history through the account settings page.
Account Security Practices Your account is protected by password authentication and OTP verification at login. Never share your OTP with anyone — our support team will never ask for it.
Requesting Changes or Corrections If you believe your account data is incorrect, submit a correction request via live chat or email. We aim to acknowledge and action data correction requests promptly.

Frequently Asked Questions About These Terms

These are the questions we get most often about how our Terms and Conditions work in practice — covering account eligibility, wallet rules, updates, and how to raise a dispute.

Yes. Any transaction initiated through DANA, OVO, or GoPay on your account is covered by these Terms, including how deposits are matched, recorded, and handled in the event of a discrepancy.

We post updates on this page and notify you through your registered account contact. Continuing to use the platform after an update means you accept the revised Terms as posted.

Yes. We may restrict or suspend account access if there is a breach of these Terms, a regulatory requirement in your region, or a security concern flagged on your account.

Start by sending a written query through live chat or email support. Our team will review the relevant account records, including wallet transaction logs, and respond with a decision.

Account access and eligibility depend on local law and the eligible regions where the platform operates. Where local regulation applies, it takes precedence over any conflicting clause in these Terms.

We retain account and e-wallet transaction data while your account is active and for a set period following closure, in line with record-keeping obligations. Contact support to request your data summary.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.