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How bento124 Handles Your Personal Data

This Privacy Policy explains exactly what data bento124 collects when you open an account, make a deposit via DANA, OVO or GoPay, or reach our support team — and how we protect it.

Account data protectionDANA, OVO, GoPay transaction privacyYour right to access your dataClear data retention termsIndonesia-region eligibility
bento124 How bento124 Handles Your Personal Data
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Data protection at bento124 is built around four areas: how we handle your account data, how we use cookies, how long we keep your records, and how you can request changes. Each area is described below so you know what to expect at every stage of your account.

Account Security Your account credentials are stored using one-way encryption. When you log in, an OTP is sent to your registered number to confirm it is you making the access request.
Cookies and Session Tracking We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can manage cookie preferences through your browser settings at any time.
Data Retention We keep your account and transaction records for as long as your account is active and for the period required under applicable law. When retention is no longer needed, records are deleted securely.
Requesting Changes You have the right to access, correct or request deletion of your personal data. Submit your request via live chat or the contact form and our team will process it promptly.
PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you have a question about this policy, want to access your personal data, or need to correct something on your account, our support team is the right starting point. You can reach us through live chat, email or our on-site contact form. We aim to respond to all data-related requests within the window our team monitors — check the live chat widget for current availability.

Team online

Live Chat

Open the chat widget from any page on bento124 and submit your privacy query directly. Our team will pick it up and follow up by message or email.

Email Support

Send your data request or privacy concern to our support email address. Include your registered account name so we can locate your records quickly.

On-Site Contact Form

Use the contact form in your account dashboard to submit a written request. This creates a ticket we can track from submission through to resolution.

Common Questions About Your Privacy on bento124

These are the questions we hear most often from account holders in Indonesia about how their data is handled, what rights they have, and how to act on those rights.

We collect your name, email, phone number and login credentials at registration. Session data such as device type and IP address is also recorded to keep your account secure.

We record transaction references and wallet identifiers to match payments to your account. We never store your full e-wallet PIN, password or full payment credentials on our servers.

Yes. Submit a data access request through live chat or the contact form on your account dashboard. We will confirm your identity and share the relevant records we hold.

We share data only with payment processors handling your DANA, OVO or GoPay transactions and with service providers bound by data-protection terms. We do not sell your data.

We keep records while your account is active and for the period required by applicable law. Once retention is no longer necessary, data is deleted using secure methods.

Contact our support team via live chat or the on-site contact form. State clearly whether you are requesting correction or deletion, and include your registered account details.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.